The receptionists’ job is an essential part of most companies and organisations. Anyone who
has ever called or visited an office, of just about any company, whether it’s a head office or a local office,
has likely encountered a receptionist.
But it’s not only larger companies that use receptionists; they can also be found working
for small businesses as well, like surgeries (doctor and dentist), solicitor’s office and beauty salons to name
a few. The people working this job have traditionally been a female. They are usually the first representative
of a company a client, patient or visitor sees when they walk into the office of the company.
It’s her, or his, job to greet visitors and direct them to the company personnel they are
there to meet with and so on. This duty is also extended to people who telephone to speak to someone at the
Since receptionists regularly deal with people from outside the companies or businesses, it makes sense that
they are required to have great interpersonal skills, and a pleasant demeanour. Not only that, they are also
expected to be neat and business- like in appearance. They are also expected to conduct themselves in a
professional and courteous manner.
A receptionist who’s not neat and business like may give visitors the wrong impression of a
company. It may seem the company isn’t being managed properly, or it doesn’t care about its relationship with
the public or with its clients.
Usually, a secondary school education is all that’s required, but sometimes a receptionist
may have qualifications in business or office administration. It’s not uncommon for companies to care more
about their receptionists’ appearance and personality than formal education.
That being said, receptionists are often doing a lot more than greeting visitors or patients
and answering the phones. They often have other tasks, the nature of which depends on the type of organization
they are working for.
Some of these duties can be include things such as handling mail; writing and proof reading
letters and other documents; sending and receiving emails; sending and receiving faxes and keeping employee
attendance logs. To perform these duties, strong organizational skills are required.
A receptionist almost always has a desk, phone, computer and any other necessary equipment,
so computer and typing skills are essential. But they almost never have an office space or even a cubical of
Most often, the receptionist is stationed in the lobby or waiting area. For this reason some organisations may
have their receptionists responsible for keeping the lobby tidy.
That, most often, doesn’t mean they have to vacuum the carpets or take out the garbage. But
they may have to tidy magazine stacks, straighten chairs, or dispose of any garbage left behind by
A person who works a receptionist job can find upward mobility to other administrative jobs
like secretary or executive assistant. Some people consider a receptionist job as a great way to learn more
about a particular type of business and to network up the ladder. In the UK the average receptionist can make
£12,000 to £25,000 a year.