For anyone who wants to earn a few extra bucks, a call center is the perfect job. Call center jobs offer
stability but the prospects are a bit meek. There are two main types of call center jobs. Before considering a
call center job, there are a few things to know and there are also a few requirements that need to be met. This
article will tell you all that you need to know in order to work in a call center.
Call Center Requirements
Before you can work in a call center there are a few basic requirements that need to be met. They are as
Having an outgoing personality is a requirement as you will be talking to plenty of people all day on the
phone. Shy people often have a hard time talking to others on the phone and can come across as being timid and
often times do not last long in a call center. Having an outgoing personality can help with sales and promotion
and you will be able to explain things better to potential customers.
Your memory doesn’t bee dot be perfect, but it is important to remember some things about the client so that
each time you talk to the client you will make the client feel comfortable like you care about their needs and
concerns. If your memory is less than decent, you may fail at working in a call center. Take notes if you need
to and read over them before talking to the client.
High School Diploma
Some call centers do not require you to have a college degree but do ask that you have a high school
Multitasking is a requirement when working in a call center. You need to be able to do more than one thing
at a time and can include things such as being on the phone with potential customers, taking notes and checking
information for the client.
Considering that people in a call center setting have constant conversations with clients all day, proper
phone manner is required. You need to be both polite and respectful to clients and respect their feelings.
Having proper phone manner can also set a good reputation for the company that you are working for.
Inbound Customer Service Job Description
There are two types of call center jobs. Inbound and Outbound. Both have different job descriptions and job
duties. Inbound call center job duties are as follows:
- Process applications, orders, and forms
- Complete call logs
- Answer customer questions
- Give customers product info
- Follow up with customers
- Transfer calls to correct dept
- Resolve customer problems
Anyone wishing to work in this type of setting will be trained in all areas. Outbound customer service
agents work on creating business relationships.
- Outbound duties include the following:
- Obtain possible leads
- Follow up with potential clients
- Reply to questions
- Obtain potential customer info
- Describe services or products
- Maintain customer database
- Maintain orders, accounts and telephone conversations
- Contact businesses
Those who wish to work in an outbound call center needs to be proficient in these skills to be
There are some competencies requirements that a person needs to possess. They include the following:
- Listening skills
- Problem solving
- Planning skills
- Can work under pressure
- Organization skills
- Problem solving skills
- Pays attention to detail
- Has initiative
- Team player
- Stress tolerance
These are just some of the basic details of working in a call center. Each call center may have different
requirements as to what they look for.